Frequently Asked Questions
Everything you need to know about your Stüssy order.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. During high-volume release periods, please allow up to 5-7 business days for shipping confirmation.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of the delivery date. Please note that certain limited-edition collaborations may be final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations.
How do I know if a product is authentic?
Authentic Stüssy products are sold exclusively through our official website, our chapter stores, and authorized global retailers. Beware of third-party marketplaces selling counterfeit goods.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Local payment options may also be available depending on your shipping region.